Challenge

Scale Up, End Scheduling Headaches

As a tribute to her late father, Courtney White founded Culinary Care in 2013, an innovative nonprofit that serves meals to cancer patients and their families. Many years later, White and her team are delivering thousands of meals per year to nourish cancer patients (who, because of their treatments, often aren’t hungry and can suffer from malnutrition). But as Culinary Care has grown, managing thousands of deliveries from their own fleet, who deliver meals with a personal touch, has gotten cumbersome. 

“I was manually putting everything into Google spreadsheets,” White says. “All of the scheduled deliveries were being pushed into Google Calendar invitations and I realized it just wasn’t working. I was at wit’s end.” 

White is also seeking to scale Culinary Care nationwide, and make 100,000 deliveries by 2023.

Solution

Enter GetSwift. The dashboard and app allowed her to communicate directly with drivers in their app, meaning drivers could easily see the delivery times, locations and instructions. This all reduced the chance of late meal deliveries and dramatically increased the amount of Culinary Care’s delivery capacity.

White found that GetSwift allowed her to schedule all the jobs and routing she had been doing by hand. She said:

“I found that GetSwift managed everything I did manually–from scheduling to phone numbers.”

Results

Placing all of the orders, routes, and real-time tracking it all in the GetSwift dashboard for White to manage and in the app for drivers to view has increased delivery capacity, saved time, and reduced late deliveries. Culinary Care increased deliveries by 60 percent in 2017, and by another 38 percent in 2018. 

The best part? GetSwift’s platform has allowed White and her team to focus on what they do best–delivering meals that are not only delicious but special to each patient.

“We pay close attention to the emotional element of a dish,” White says. “GetSwift lets me focus on the most important things we do.”

60%

Increase in Deliveries,
2016-2017

38%

Increase in Deliveries,
2017-2018